Ferienhaus Sonnenterrasse Kleverberg

FAQ & house rules

The key answers up front — more details to follow before the opening.

Arrival & check-in

How does check-in work?

Self check-in via the key safe at the front door: you'll automatically receive the code by email about 24 hours before arrival — no key handover needed.

When can I check in and out?

Check-in from 4 pm on the day of arrival — thanks to the key safe, late arrivals are no problem. Check-out by 10 am (later by arrangement).

Is there parking?

Yes — two private parking spaces at the house plus a garage.

Is there a minimum stay?

Yes: 2 nights, 3 in high season. Arrival is possible on any day of the week.

Amenities & families

Is the house suitable for small children?

Yes. Two junior beds (70×160 and 80×160 cm) can be added for children — sleeping in the junior bed is free of charge. A travel cot for infants and a high chair are not available.

Is there Wi-Fi and TV?

Yes — Wi-Fi throughout the house and a TV with streaming.

Can I do laundry?

Yes, a washing machine and dryer are available to guests.

House rules

Is smoking allowed?

No — the house is non-smoking. Smoking outside on the terrace is fine.

Are pets allowed?

No, unfortunately we cannot accommodate pets.

Is there a security deposit?

No — we generally don't charge a deposit. Only in exceptional cases (e.g. groups without family ties) we reserve the right to ask for up to €500.

Who can I reach with questions on site?

Our host lives a few minutes away and can be reached daily from 8 am to 8 pm — and at any time in a real emergency. Contact details come with the booking confirmation.

Who is the house not suitable for?

The house is not suitable for youth groups, party weekends or stag and hen parties — we rent to families and guests who appreciate the quiet residential setting.

How does payment work?

A 30% deposit after booking, the balance due 14 days before arrival — by bank transfer. Full details come with the booking confirmation.